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Kern Customer Service

Differentiating Service to Meet Evolving Customer Requirements

At Kern, we take great pride in having a wide range of service solutions for each and every customer. Our service organization is ready and committed to provide up to 24/7 support within any type of service arrangement.

Kern remains the most flexible partner within the industry by offering and designing customized service solutions to meet the customer’'s requirements. Our goal is to ensure that client expectations are exceeded and that Kern is a valuable contributor to customer success.

Customized Service Solutions

Kern possesses a world-class team of Technical Support Specialists to ensure that all customer service needs are met and exceeded. Our technical support department handles customer demonstrations and trials, installations, and customer escalations. Currently, Kern maintains the best ratio of Technical Support Specialists to Kern Technicians (11:1). Kern'’s on-site technicians are backed by many reliable and experienced technical experts to ensure that Kern achieves customer success!

System Rebuilds

Kern does much more than sell and service new production mail equipment. Our company also provides rebuild and refurbishment services for current used equipment. As a part of this function, Kern is able to take current customer equipment and provide any necessary maintenance or enhancements to ensure it performs like a brand new system! This service is uniquely flexible in that we can complete it at our place or can come to yours!

 

Service Support

On-site and on-call plans that fit your production schedule

Kern Inc. is fundamentally focused on customer success. We are dedicated to delivering a quality, competitive, and on time solution. We continually strive to improve our end to end, innovative solutio

Preventative Maintenance

Doing things right for over 60 years

Preventative maintenance is a very important function to ensure that our equipment always performs at maximum efficiency. Whether you are a contracted customer or currently are in a self service arran

Training

Included in every service contract and customized for self-service customers

As an offering within our service function, Kern Inc. does provide a technical training course option for standby and self-service customers. This program provides technical information to resident cu

Consulting

Better production efficiency & effectiveness through design assistance

One of the additional services offered by Kern Inc. is the ability to provide consulting and assessments of customer production facilities. With this service, Kern Inc. maintains a team of experts not